Customer contact
Customers know where they stand
A message the moment the technician is on the way, all email in one place and calls linked straight to the right customer. So nobody needs to call any more to ask how things are going.
Technician on the way
The customer knows when you are coming
When the technician finishes the previous job, the next customer automatically gets a text or push message with the expected arrival time. Text messages are included in every plan.
- Expected arrival time based on the route
- A status link per call-out for the customer
- Messages in the customer's language
- Email and text messages set per company
Work report and report straight to the customer
Afterwards, the customer receives the signed work report and the inspection report as a PDF, in your branding and from your own email domain.
Communication
Every channel with the right customer
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Shared inbox
Email from customers in one place, with templates for the answers you give often.
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Email becomes a work order
Servaro turns an email into a draft work order. The office checks it and schedules it.
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Telephony
Incoming calls from your phone system are recognised. Click through to the customer while you have them on the line.
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Internal chat
One-to-one and in groups, with photos and files. The technician shares a work report as a card with the office.
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Notifications
Push and email notifications at the moments that matter, such as a new breakdown or a signed quote.
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Your own sender
Email from your own domain, in your own branding and in the recipient's language.
Want to see how Servaro works in your company?
Request a demo. We show you Servaro with your own trades and way of working, and answer your questions.